FAQ

ORDERING

  • How can I place an order?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

  • Can I cancel my order?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

  • I ordered something but want to change the order
You must contact us within 24 hours of purchase to change the item. Please kindly send a support email to support@greatlilworld.com with your order number as the subject.

    Please take into consideration that any orders that have already been fulfilled or shipped can't be canceled.

    • What methods of payment do you accept?

    We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (trough PayPal).

    • How safe is my personal information?

    Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

    • What size should I get?

    Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes. 

     RETURNS

    • How do I return an item?

    If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

    All returns must be in original condition with packaging intact.

    • What if the item I received is defective/incorrect/damaged?

    Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

    • Will shipping be covered for my returns?
    All return shipping fees and other miscellaneous fees are the responsibility of the customer. 
    • How long is the returns process?

    Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

    • When will I receive my refund?

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

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